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Online Order ServicesWelcome to Marfred's online order services center! Here you will find answers to your questions on placing orders, shipping costs, delivery, etc. Click on the topics below for more information. Prices To find out how the price of an item appearing on this website, you can either call Marfred's friendly customer support staff toll free at 800-529-5156 or contact us via the internet. For better service, please be sure to include your name, address and phone number, the description and item number (if known) of the product you are interested in, as well as the desired quantity. We usually respond to all internet inquiries within 24 hours. Generally, there is no minimum order for our internet customers. Shipping and handling charges will be added to all orders. Some items are not sold individually and may require a minimum volume purchase of a case or bundle quantity. Some of our Specials are also discounted based on a volume purchase. Please refer to the product description for more information. If you have any questions regarding minimum order size, you can either call Marfred's friendly customer support staff toll free at 800-529-5156 or send us an email. We regret that due to increased postage costs, we are no longer able to mail out free copies of our catalog. For your convenience, we are making our entire 200+ page catalog available online. If you are looking for a specific product, you can search for it alphabetically or by product group. The information contained on the website is identical to that printed in the catalog. If you have questions about a particular product, please call us at 800-529-5156 or send us an email. If you would like to request a quote on a custom item (POP display, printed box, printed bags, etc.) or a specialty item not listed in our catalog, please call us at 800-529-5156 or send us an email. For better service, please be sure to include your name, address and phone number, the description and dimensions (if known), what the item will be used for, as well as the desired quantity. We usually respond to all email inquiries within 24 hours. You can either:
Please make sure to include your shipping address, billing information, and phone number on all orders so that we can contact you in case questions or problems arise.
Marfred accepts cash (for Will Call Orders), checks, money orders, and all major credit cards - Mastercard, Visa and American Express. To pay by credit card, please complete our Credit Card Authorization Form and include it with your order. If you are purchasing for a business or organization and
would like to apply for a line of credit with Marfred, first read the Terms
& Conditions, then fill out our Credit Application and
mail it to us : To speed up the process, completed credit applications can be faxed to 818-890-9532. However, we must have the original application on file before credit can be issued. Please allow 3-5 business days to process your application. Marfred offers will call services to customers located in the greater Los Angeles and Las Vegas areas who would like to pick up their order at our facilities. Stock items can usually be picked up that same day. For more information on will call, please call our distribution centers direct. Los Angeles, call 818-896-0550. Shipping costs are based on the weight and dimensions of the items being delivered, as well as the distance. All products are shipped from our Sun Valley, California location. Customers within the greater Los Angeles and Las Vegas areas may be serviced directly by Marfred's own fleet of trucks. Sorry, Marfred can not deliver to residential areas.
If you live in a residential area, or are located outside of Marfred's immediate delivery area, your order will be shipped via UPS Ground. Other shipping options, such as 2-Day and Next-Day delivery are available for an additional fee for stock items only. For your convenience, we have included an online shipping cost calculator to help you estimate your shipping costs. Remember in determining your costs that the point of origin is Sun Valley, CA 91353. If you are within Marfred's local delivery area, your order can usually be delivered with 1-2 business days. For UPS orders, allow 5-7 business days. 2-Day and Next Day shipping are also available through UPS for an additional charge. For your convenience, we have included an online order tracking feature to help you track the status of your UPS order. |
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